Real People. Simple Technology Help.
Talk to a real person who can patiently guide you through your technology problem. Friendly, patient tech support for everyday technology problems.
From a new device to a digital task that’s been on your list, get friendly guidance tailored to you.
Slow or freezing computers, Windows/macOS basics, updates, storage and common software issues.
Device setup, settings, apps, updates, storage and basic data transfer guidance.
Connection dropouts, Wi-Fi setup, slow connections and connecting devices to your network.
Printer setup, connection and printing issues, scanner and basic peripheral setup.
Email setup, account settings, sync issues and safe account recovery guidance.
Basic application assistance, updates and device configuration, explained simply.
Talk through suspicious pop-ups or messages and basic security settings. No guaranteed malware removal or security outcome.
Remote assistance may be available when suitable. Any access requires your explicit permission and can be stopped by you.
Choose a currency to view the monthly plan prices. One-off session pricing is confirmed separately.
A focused session for one question or task.
More time for related tasks or device setup.
One-off session prices have not been finalized. Contact RoGurd for a quote. Monthly plan prices are shown separately. Subscription purchases and online payments are not available through this site.
Proposed monthly plan prices for ordinary personal home-technology help. Select a currency above to see the price for your market.
Everyday help for one person.
1 personal computer or laptop · Up to 30 minutes of remote assistance per billing month
More support for individuals and small households.
Up to 3 personal devices · Up to 60 minutes of remote assistance per billing month
Shared technology support for the household.
Up to 5 personal devices in one household · Up to 120 minutes of remote assistance per billing month
Plans cover remote assistance from a human RoGurd support professional. Remote access happens only when suitable and with your informed permission. Included time is measured per billing month: Essential 30 minutes, Plus 60 minutes, and Family 120 minutes. Unused minutes do not roll over.
Extra help may be available for a separately agreed fee; no additional charge is automatic. Contact RoGurd for a quote because no extra-support price is published. Included time is for ordinary personal home-technology troubleshooting and guidance. Plans do not include unlimited support, on-site visits or travel, hardware repairs or parts, paid software licences or third-party subscriptions, internet provider charges, data recovery, guaranteed malware or virus removal, guaranteed account or data recovery, business IT, or specialist work outside advertised capabilities. RoGurd will explain limits and agree any cost before paid work begins.
Support depends on RoGurd's published support hours and actual availability. Priority is a scheduling preference only; it does not promise a response time or resolution. Never send passwords or verification codes in forms or chat. Security help is guidance and troubleshooting within the service's capabilities; no device is guaranteed to be completely secure after support.
The monthly prices shown are proposed RoGurd launch prices. Online plan purchase, subscription billing, automatic renewal, cancellation rules, and refunds are not configured on this website. Contact RoGurd to confirm plan availability and all billing and cancellation terms before paying. No payment is taken through this site.
No need to have the right words. Just tell us what you’re trying to do.
Explain your problem in simple words. No technical terms needed.
Speak with a support professional. We’ll discuss what help is appropriate.
We guide you through the agreed next steps at a patient pace.
Technology support should make sense to you. Here’s what to expect from RoGurd.
Talk with a real support professional—not an AI phone system.
Clear steps without unnecessary technical jargon.
We take time to understand what you’re trying to do.
Call, ask about chat, or request a session online.
Remote access is only used when suitable and authorized by you.
Tell us a little about what you need. We’ll get back to you to discuss a suitable time and the next steps.
Arrange patient technology support for a parent, family member or friend—even when you live in different countries. We’ll coordinate next steps with the person receiving help.
Practical, step-by-step guides for common computer, phone, printer, Wi-Fi and email questions.
Work out whether the issue is one device, your router or a wider service interruption.
Read the guide →Try a few safe checks before changing settings or removing files.
Read the guide →Practical next steps depend on what happened after the link opened.
Read the guide →Still have a question? Call us or send a text and we’ll help you find the right next step.
Tell us what you need help with and request a preferred session length, date and time. RoGurd will confirm whether a suitable person and appointment are available, along with the price. Your booking is confirmed only after RoGurd replies and you agree.
Yes. RoGurd's customer promise is real human support from a technology support professional. Website chat saves your messages so a RoGurd Admin can read and reply while the conversation remains open. A response is not promised at a particular time.
Remote help may be suitable for some requests. Any remote access requires your permission first. A support professional will explain the method before you decide. Do not install anything or share access codes unless you understand and agree to the steps.
You can request 30 or 60 minutes. These are preferences, not confirmed appointments. RoGurd will confirm availability and price before you agree.
RoGurd is designed for everyday help with computers, phones, tablets, Wi-Fi, printers, email, accounts, software and basic security guidance. Whether a particular problem is suitable will be discussed with you first.
Yes. The request form has separate fields for the person receiving support, including their contact number and country. Please let them know you are making the request. RoGurd will coordinate next steps and confirm arrangements with the appropriate person.
Yes. Family and friends can request support for someone they care about. The person receiving help remains in control of their device and must approve any remote access.
The initial markets are the United States, United Kingdom, Canada, Australia, New Zealand and Ireland. Availability in a particular location and time zone must be confirmed with RoGurd.
Monthly home plan cards show their defined price in the selected currency; one-off session prices are confirmed separately. No online payment or subscription signup is active. RoGurd will confirm plan availability and purchase terms before payment.
Essential, Plus and Family offer up to 30, 60 or 120 minutes of remote assistance per billing month for one, three or five personal devices respectively. Plan details and exclusions are shown in the pricing section. Unused time does not roll over.
No. These are proposed launch prices; online plan purchase, subscription billing, automatic renewal, cancellation and refund terms are not configured. Contact RoGurd to confirm availability and billing terms before paying. No online payment is taken.
You stay in control of your devices and accounts. Remote access is only used when appropriate and with your permission. Enter passwords and verification codes yourself; don't send them in a booking request or chat.
We explain what we’re doing as we go.
You choose what to share and what to try.
We discuss the session and cost before confirming.
Talk to a real person. Get clear, friendly support.