YOUR DEVICE, YOUR CHOICE
Remote support safety
Remote access is only considered when appropriate, and only with your permission. You remain in control of your device and the session.
Before a remote session
- Ask what the support professional plans to do and why.
- Use only the method they explain and you agree to.
- Keep your screen visible and watch the actions being taken.
- Do not share passwords, banking information or one-time verification codes.
You can stop at any time
If something feels unexpected, say so and end the remote connection using the method shown to you. You can decline remote support and ask about another way to proceed.
Be cautious of unsolicited contact
RoGurd should not unexpectedly contact you claiming your computer is infected. If you did not request help, do not grant access. Contact a known number through a trusted source.