ONLINE SAFETY · 4 MIN READ

How to spot a suspicious email or message

Unexpected messages can create pressure to click, pay or share information. A short pause gives you time to check whether the request makes sense.

Look closely at the sender

Check the full email address or phone number, not just the display name. Watch for small spelling changes, unusual links and unexpected attachments.

Be cautious with urgent requests

A message demanding immediate payment, secrecy or a verification code deserves extra care. Do not reply with passwords or one-time codes. A real service should not need you to send a security code in a message.

Go directly to the official source

If a message claims to come from a bank, delivery company or another service, open that company’s app or type its known web address yourself. Use a published phone number to check a request.

If you already clicked

Close the page. If you entered a password, change it through the official service and review your account security. Contact your bank directly if you shared payment details.

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