(Last Updated: July 2025)
1. Refund Eligibility
We offer refunds under the following conditions:
- Digital Services (e.g., AI Support Sessions):
- If you are not satisfied with your first paid session, you may request a full refund within 7 days of purchase.
- Refunds will not be issued for services already fully delivered or consumed.
- Subscriptions:
- Monthly or annual subscriptions may be cancelled at any time.
- If you cancel before the next billing cycle, you will not be charged again.
- Partial refunds for unused subscription periods are not typically provided unless required by law.
2. Cancellation Process
To cancel a subscription or request a refund, please contact us at:
Email: admin@rogurd.com
Include your order details and reason for cancellation.
3. Processing Time
Approved refunds will be processed within 7–10 business days to your original payment method.
4. EU & UK Consumers
If you are a resident of the European Union or the United Kingdom:
- You have the right to withdraw from any distance contract within 14 days without giving any reason.
- To exercise this right, you must notify us within 14 days of purchase.
- If services were fully performed with your consent before the end of the withdrawal period, the right to withdraw may not apply.
5. Exceptions
No refunds will be provided for:
- Services delivered in full before a refund request.
- Failure to provide accurate contact or billing information.
6. Contact
If you have any questions or need assistance, please contact:
Rogurd Support Team
Email: admin@rogurd.com
Address: Thailand
Rogurd.com is an independent company. We do not claim any association or partnership with any software, hardware, or other technology brands. Our services help you update your systems and use your devices without problems. All trademarks and brand names belong to their respective owners.